• What if I received an incorrect or defective item?
Please contact us at [email protected] for a FREE RETURN LABEL. We’ll, of course, have the correct item sent out to you right away!
• Do you offer discount codes?
Yes, we do offer standard discount codes at certain periods during the year. However, please follow our website for updated information. Not a member? Please sign up now. Also, be sure to sign up for our email list so that you don’t miss out on special offers.
• Is all of your merchandise new?
Yes, all of our merchandise is new and unworn.
• How will I know if my order has shipped?
We’ll notify you! Once your order ships, the delivery method, estimated arrival date, and tracking details (if available) will be provided in your shipment confirmation email.
• Do your shipping speeds include processing time?
No, our listed shipping speeds do not include the time it takes to process your order. Normally, it takes 2–3 days to process and 4–8 days to deliver, totaling 7–12 days for the full delivery period.
• Are the shipping times guaranteed?
When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then provide an estimated arrival date—which we stand by. However, sometimes unexpected delays such as bad weather or carrier issues may occur. If your order doesn’t arrive on time, contact us and we’ll make it right.
• Can I arrange for my own courier or shipping provider to deliver my order?
Unfortunately, due to our production process, we cannot accept special shipping requests.
• I ordered the incorrect item(s). What do I do?
You can email us and request a return claim. You can also read the Return Policy in the Our Policies Section at the bottom right-hand corner of our site.
To initiate a return, please include:
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Your order number
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The item(s) you’re requesting to return
Once this information is received, we will contact you via email with return details and provide a FREE RETURN LABEL.
• I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add or change items once your order is placed. However, if you contact us immediately after placing your order, we may be able to cancel your order so that you can place a new one with the correct items.
If the order is already being processed, you will need to place a new order for your additional item(s).
• Where can I learn more about sizing and fit for a particular product?
There are two options:
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Submit your inquiry on our website via any feedback section
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Email us at [email protected], and we’ll be happy to help!
CapyEcom Pte. Ltd.
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Company Number: 202507147D
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Address: 60 Paya Lebar Road #07-54, Paya Lebar Square, Singapore 409051, Singapore
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Phone: +1 (702) 359-9388
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Email: [email protected]